After-Sales &
Maintenance Service
Jinborui Electric stands behind every product we deliver. Our comprehensive after-sales program ensures your solar and photovoltaic installations remain operational, efficient, and fully supported -- long after commissioning.
Warranty Policy
We provide industry-leading warranty coverage across all product lines. Our commitment is to deliver products that perform reliably in every climate and application -- backed by clear, enforceable guarantees.
Solar Street Lights -- 5-Year Warranty
Full coverage on LED light source, solar panel, lithium battery, and control system. Defective components are replaced or repaired at no charge within the warranty period.
PV Energy Storage Systems -- 3-Year Warranty
Battery management systems, inverters, and energy storage units are covered against manufacturing defects and performance degradation beyond specified thresholds.
OEM/ODM Products -- Custom Warranty Terms
For customized product lines, warranty terms are defined per project agreement. Our team works closely with engineering companies to align coverage with project lifecycle requirements.
Warranty Claim Process
Submit Claim
Contact us via email or phone with product details and issue description.
Technical Review
Our engineers assess the defect within 48 hours and confirm warranty eligibility.
Resolution
Replacement parts or units are dispatched, or remote fix is applied promptly.
Coverage Commitment
200+
Government projects successfully supported under our warranty and after-sales program worldwide.
Available Part Categories
Spare Parts Supply
Reliable access to spare parts is critical for long-term project performance. Jinborui maintains a dedicated inventory of key components to ensure minimal downtime and fast turnaround for clients across 30+ countries.
Stocked Inventory
Core components are maintained in stock at our 27,000㎡ facility, ready for immediate dispatch upon order confirmation.
Global Shipping
We ship spare parts internationally via express and sea freight, with experience navigating customs for government and contractor clients worldwide.
OEM Part Matching
For OEM/ODM projects, we supply exact-specification replacement parts matched to the original production batch to ensure compatibility and performance.
Competitive Pricing
Direct-from-factory pricing on spare parts eliminates intermediary markups, keeping your maintenance budget under control for large-scale deployments.
Need specific spare parts?
Send us your product model and part number -- we'll confirm availability and shipping timeline within 24 hours.
Remote Technical Support
Our engineering team is available remotely to assist with installation, commissioning, troubleshooting, and system optimization -- bridging the distance between our factory and your project site.
Video Consultation & Diagnostics
Schedule live video sessions with our technical engineers for real-time fault diagnosis, installation guidance, and commissioning walkthroughs on-site.
IoT Remote Monitoring (4G/5G)
For 4G/5G IoT-enabled lighting systems, our platform provides remote status monitoring, parameter adjustment, and fault alerts without requiring on-site visits.
Technical Documentation & Training
We provide multilingual installation manuals, wiring diagrams, configuration guides, and online training sessions for local installation and maintenance teams.
Dedicated Account Engineer
Each project is assigned a dedicated technical contact who understands your specific product configuration and can respond to support requests with full project context.
≤ 24h
Initial Response Time
30+
Countries Supported
Expert
Dedicated Engineer
Contact Technical Support
Our engineers are ready to assist you with any after-sales or maintenance inquiry.
Get Technical HelpNeed After-Sales Support for Your Project?
Contact our engineering team today for warranty claims, spare parts orders, or remote technical assistance. We support clients across 30+ countries with fast, expert responses.